Privacy Policy

When you contact us through the website, by phone or by email, we may collect your name, email address, phone number and the message or booking details you choose to provide.

We use this information only to respond to inquiries, prepare booking offers, manage reservation-related communication and provide guest service before or during a stay.

For GDPR purposes, we process inquiry data based on your consent, our legitimate interest in responding to guest requests, and steps needed before entering into a booking agreement.

We do not sell personal data. We may share necessary booking information with trusted booking providers or service providers only when needed to handle an inquiry, reservation or guest request. External platforms, such as Booking.com or Google, apply their own privacy policies when you use their websites.

We keep inquiry and booking communication only for as long as reasonably necessary for guest service, administration and legal or accounting obligations. You may ask us to delete information when retention is no longer required.

You may request access, correction, deletion, restriction of processing or objection to processing of your personal data. You may also withdraw consent where processing is based on consent.

For privacy or data requests, contact us at info@stella-neum.com.